Shipping policy
At Dubai Hub Store, we are committed to providing a fast, reliable, and convenient delivery experience for our customers across the United Arab Emirates.
1. Shipping Coverage
We currently offer delivery across the United Arab Emirates (UAE), subject to courier availability and service coverage.
2. Order Processing
Orders are normally processed within 1–2 business days after the order is placed.
Orders placed during weekends, public holidays, promotional campaigns, or periods of high demand may require additional processing time.
3. Delivery Time
After your order has been processed, delivery usually takes approximately 2–5 business days within the UAE.
Delivery times are estimates and may vary depending on your location, courier availability, weather, public holidays, and other circumstances beyond our control.
4. Shipping Charges
Any applicable shipping charges will be clearly displayed during checkout before you complete your purchase.
From time to time, Dubai Hub Store may offer free shipping or special delivery promotions.
5. Cash on Delivery
Cash on Delivery (COD) may be available for eligible orders and locations within the UAE.
For COD orders, customers are responsible for providing a valid phone number and accurate delivery address and being available to receive the order.
6. Order Confirmation
After placing an order, you may receive an order confirmation through the phone number or email address provided at checkout.
Our team or delivery partner may contact you to confirm your order and delivery details.
7. Order Tracking
Where tracking is available, tracking information may be provided once your order has been shipped and handed over to our delivery partner.
8. Incorrect Delivery Information
Customers are responsible for providing accurate delivery information, including:
- Full name
- Valid phone number
- Emirate
- Area and street
- Building or villa details
- Apartment or unit number, where applicable
Dubai Hub Store is not responsible for delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.
9. Delivery Delays
Occasionally, deliveries may be delayed due to circumstances beyond our control, including:
- Severe weather
- Public holidays
- High order volumes
- Traffic or road restrictions
- Courier delays
- Incorrect delivery information
We will make reasonable efforts to assist customers with delayed orders.
10. Failed Delivery Attempts
If the courier cannot deliver your order because you are unavailable or cannot be reached, the courier may attempt delivery again.
Additional delivery charges may apply in certain circumstances.
11. Damaged Packages
If your package arrives damaged, please contact us as soon as possible.
Please provide your order number along with clear photos or videos of the package and product so that we can investigate the issue and provide an appropriate solution.
12. Contact Us
For questions regarding shipping or delivery, please contact us:
Store Name: Dubai Hub Store
Email: [nooramediankhan@gmail.com]
Please include your order number when contacting us about an existing order.
By placing an order with Dubai Hub Store, you acknowledge and agree to this Shipping Policy.