Shipping Policy

At Dubai Hub Store, we aim to provide a smooth and reliable delivery experience for every customer across the United Arab Emirates.

1. Delivery Areas

We currently offer delivery across the United Arab Emirates (UAE), subject to courier availability and delivery-area coverage.

2. Processing Time

Orders are generally processed within 1–2 business days after they are successfully placed.

During promotional campaigns, weekends, public holidays, or periods of high order volume, processing may take additional time.

3. Delivery Time

Once your order has been processed and shipped, delivery typically takes approximately 2–5 business days within the UAE.

Delivery times are estimates and may vary depending on your location, courier availability, weather conditions, public holidays, or circumstances outside our control.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during the checkout process before you complete your order.

From time to time, Dubai Hub Store may offer free shipping promotions or other delivery offers.

5. Cash on Delivery

We may offer Cash on Delivery (COD) for eligible orders and locations within the UAE.

For COD orders, please ensure that your phone number and delivery address are correct and that someone is available to receive the order.

6. Order Confirmation

After placing an order, you may receive an order confirmation through the contact information provided during checkout.

Our team or delivery partner may contact you to confirm your order or delivery details when necessary.

7. Tracking Your Order

Where tracking is available, tracking information may be provided once your order has been handed over to the delivery partner.

You can use the provided tracking information to follow the status of your shipment.

8. Incorrect or Incomplete Address

Customers are responsible for providing accurate delivery information, including:

  • Full name
  • Valid phone number
  • Building or villa information
  • Street or area
  • Emirate
  • Any useful delivery instructions

Dubai Hub Store may not be responsible for delays or additional delivery attempts caused by incorrect or incomplete information provided by the customer.

9. Delayed Deliveries

Although we work with reliable delivery partners, delays can occasionally occur due to circumstances beyond our control, including:

  • Severe weather
  • Public holidays
  • High order volumes
  • Traffic or road restrictions
  • Incorrect delivery information
  • Courier-related delays

We will make reasonable efforts to assist customers when a delivery is delayed.

10. Failed Delivery Attempts

If a delivery attempt is unsuccessful because the customer is unavailable or cannot be reached, the courier may arrange another delivery attempt.

Additional delivery charges may apply in certain circumstances.

11. Damaged Packages

If your package appears seriously damaged when delivered, please contact us as soon as possible and provide your order number along with photos or videos of the package and product.

We will review the issue and assist you according to our Return & Refund Policy.