Return Policy

At Dubai Hub Store, we want you to be satisfied with your purchase. If you receive an eligible item that is damaged, defective, incorrect, or does not meet the conditions below, you may request a return or replacement.

1. Return Eligibility

To be eligible for a return, please contact us within 7 days of receiving your order.

The product must:

  • Be unused and in its original condition
  • Be returned with its original packaging, tags, and accessories where applicable
  • Not show signs of misuse, damage, or alteration
  • Be accompanied by proof of purchase or order details

2. Damaged or Incorrect Products

If your order arrives damaged, defective, or you receive the wrong product, please contact us within 48 hours of delivery.

Please provide:

  • Your order number
  • Photos or videos showing the issue
  • Photos of the product packaging, if applicable

After reviewing your request, we may offer a replacement, exchange, or refund depending on the circumstances.

3. Non-Returnable Items

Certain products may not be eligible for return due to hygiene, safety, or other applicable restrictions, including:

  • Used personal-care or hygiene products
  • Opened products that cannot be resold for health or safety reasons
  • Products damaged through misuse
  • Items specifically marked as non-returnable
  • Products returned without their original packaging where packaging is necessary for resale

4. Return Process

To request a return, contact our customer support team with your order number and reason for the return.

If your return is approved, we will provide instructions regarding how and where to return the product.

Please do not send products back without receiving return instructions from us first.

5. Return Shipping

If the product is defective, damaged upon arrival, or incorrectly delivered, Dubai Hub Store may cover the applicable return shipping cost.

For returns due to a change of mind or other reasons not caused by an error on our part, the customer may be responsible for applicable return delivery charges.

6. Refunds

Once we receive and inspect the returned product, we will notify you regarding the approval or rejection of your refund.

If approved, the refund will be processed through the applicable payment method. The time required for the refund to appear in your account may vary depending on your payment provider or bank.

For Cash on Delivery (COD) orders, refund arrangements may require additional information from the customer.

7. Exchanges

If you receive a defective, damaged, or incorrect item, we may offer an exchange or replacement subject to product availability.

If the replacement is unavailable, we may offer another appropriate resolution, such as a refund.

8. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible.

Once an order has been shipped or handed over to the delivery company, cancellation may no longer be possible and the return process may apply instead.

9. Refund Deductions

Where applicable, refunds may be adjusted for non-refundable delivery charges, return shipping costs, or other charges that are the customer's responsibility under this policy.

10. Policy Changes

Dubai Hub Store reserves the right to update this Return & Refund Policy from time to time.

Any changes will be posted on this page with an updated Last Updated date.